Managing individual performance can be challenging. Throughout the day, it is natural to encounter conversations that present particular difficulties. These conversations may be sensitive, such as discussing someone's work performance, personal matters like behaviour or personal hygiene, apologising for a mistake, delivering bad news such as redundancies, turning down a promotion, or ending an important relationship or partnership.

Whatever the issue at hand, being able to handle these sensitive situations properly is far better than entering the conversation unprepared. Such conversations can be difficult to manage without the appropriate skills. This course aims to empower professionals with the necessary tools to demonstrate how the right approach can help turn tough discussions into constructive dialogue.

🎯 Main Topics:

• Introduction to Project Management
• IT Project Management
• IT Project Management Methodologies
• Software Tools: Work Breakdown Structure
• Software Tools: Developing a Scrum Board
• Software Tools: Gantt Chart Development
• Project Scope Management
• Software Tools: Developing a Prototype

👥 Target Audience:

• New project managers and those interested in developing their skills
• Team members involved in technical or non-technical projects
• IT professionals
• Those seeking to understand Agile methodologies and tools
• Entrepreneurs and small to medium-sized business owners
• Individuals wishing to improve time management and team organisation
• Anyone interested in learning how to manage projects flexibly and efficiently

✅ What You Will Learn:

• The benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any issue.
• How to select environments conducive to conversational goals and create safe spaces for dialogue.
• These tools will ultimately help identify the root of any problem to move forward in the most beneficial way for all parties involved.